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Zoom Process Improvement Training

Achieve Process Improvement ROI Quickly
Process improvement teams and projects are usually created when customers, management or regulators are unhappy with results. Unfortunately, process improvement efforts usually produce small gains compared to the time and money invested.

Using Zoom, an easy-to-use, Deming based process improvement method, employees:

  • Lower costs.
  • Improve customer satisfaction.
  • Improve employee satisfaction.
  • Add profits to the bottom line.

Zoom - Process Improvement Revolutionized
Based on our years of experience using Deming's method in organizations, we revolutionized, Plan Do Check Act (PDCA) plus Kaizen process improvement into ZOOM (Zero in, Organize a test, Observe, Make it happen). Zoom gets lasting improvements faster. Zoom graduates regularly achieve breakthrough results.

Key to Remarkable Process Improvement Results
Zoom graduates achieve remarkable process improvement successes because they learn simple-to-use, revolutionized tools and methods in a 3-day training that is 70% simulation.

Up to 21 participants plan, measure, test and implement over twenty improvements to a real business process during the training. They must work together as a team and with management to succeed. They return to the office excited with everyday usable skills, not another notebook for their bookshelf.

Zoom charts, tools and models are specially designed for today's complex, fast paced business environment.

Hundreds of Zoom teams, many in Fortune 500 organizations, achieve breakthrough results in record setting time with less work and less effort than could be achieved using traditional process improvement tools.

The 3-day Zoom training is 70% hands-on simulation training. During the brief lecture segments participants learn the testing methods, models, charts and techniques that help them achieve excellent results in their simulations (and back at the work).

The Real Kicker to Breakthrough Results
At the start of the third day participants are shocked to hear the trainer challenge them to improve on the excellent process improvement results they already achieved. Less than four hours after learning the breakthrough model participants improve on their previous results by over 1000%. The model is so easy to apply participants are buzzing with ideas on processes to use it on back at the office.

Zoom was developed by process improvement experts with over 20 years of individual experience and advanced degrees in behavioral science, process improvement, adult learning and accelerated learning. We've stood on the shoulders of greats like W. Edwards Deming, built on the successes of Plan, Do, Check, Act (PDCA) and Kaizen and added time-saving tools that will set your organization up for amazing results.

Zoom process improvement training is customized for your organization and held at your location for 10-21 participants.

Contact us today to learn how your organization can improve processes quickly and easily, reduce errors and add to your bottom line.

 

 
A Zoom team working on their accounting process saved their organization over $113,000 per year when they found five codes missing from their billing list.

In three years Highline Community Hospital's Zoom teams have realized over $1,000,000 in hard savings and increased revenues.

"Zoom has a powerful and lasting impact on participants. It literally opens their minds and changes their thinking about how to manage work."

Veronica Baca
Public Sector Manager


Partial Client List

  • Orbit Irrigation
    Bountiful, Utah
  • Pierce Transit
    Tacoma, Washington
  • Ryan Instruments
    Seattle, Washington
  • Sisters of Providence
    Centralia, Washington
  • 8 Departments of
    Iowa State Government
  • University of Washington Hospital
    Seattle, Washington
  • Willamette Falls Hospital
    Oregon City, OR

A stage agency proved that by eliminating a manual billing process they would save $15,000 per year with an ROI of 150%.
Creating a web-based billing system would save $76,000 per year with an ROI of 375%.


"Zoom got people to engage in the concepts and tools very quickly. The simulation is so close to what we do that it became real-time learning."

Bill Braswell
Univar Corporation


An instrument manufacturer reworked a product for years to reduced errors. They believed the problem was caused by a supplier. A Zoom graduate gathered data on the rework and found one mold off by .0001. She fixed the mold, eliminated the rework and cut errors by 65%.


"I think this was probably one of the best classes I have ever attended. You actually were able to do something and see the results, with much more impact than just being told how and not actually trying it for yourself."

Cheryl Zehrfeld, Billing Manager
PACC Health Plan


Zoom Training Surpassed All Other Leadership Training Results
"As a member of our leadership team, I have taken part in CQI, Zenger Miller, critical thinking, and many other trainings, but have been unable to fully implement any of these, until I took this program. Using Zoom helps me keep projects on task and everyone involved focused. It is a true data driven tool."

Barb McMenamin
Woodward Resource Center

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